Island Trader understands the importance of you receiving your package quickly and on time. We ship in stock items the same day on orders received by 4 pm EST. Orders requiring more than 3 business days to process will be notified by email.
UPS Ground Shipping Map for Shipping Time Estimates
FROM ISLAND TRADER IN NAPLES, FL 34102
Your Shipping Options
Island Trader primarily uses UPS to ship our packages within the contiguous 48 States, however FedEx and the United States Postal Service may also be used for special order products, free shipping orders, as well as some shipping locations outside of the contiguous 48 States.
Saturday Delivery is available with UPS Next Day delivery only for an additional $12.50.
Shipping Products with Different Availabilities
The product availability is noted on each product detail page. For example, In Stock products are noted as having an availabilty of "Usually ships within 1 business day." If you place an order with products having different availabilities, then your shipping preferences can be choosen during checkout. Sometimes you need to receive certain items in your order sooner than others. That's why, every time you place an order with Island Trader, you can choose from one of these shipping preferences:
Trying to keep shipping costs down? Choose this option. We will consolidate your items into the fewest shipments possible. Orders with in-stock items will usually ship within 24 business hours. If you have backordered items, your order will be shipped when all items are available.
Want your items as soon as possible and have some with different availabilities? Backorder, special order and pre-order items may slow up the rest of your order. Choose this option to have your items ship as they become available, beginning with those already in stock.
Partial Ship Policy: Free Shipping Offers will only be applied to one shipment per qualifying order, unless otherwise specified. If you choose 3-day, 2nd Day Air, or Next Day Air, only the 1st shipment will be shipped via the selected shipping method. Additional shipments will be charged a fee of $10 for each shipment to be shipped via the most efficient method, including UPS Ground and USPS. Of course, Island Trader will always try and save you money by consolidating items where it makes sense to do so.
Keeping You Informed About Your Package
When your order is shipped, you will receive an order shipment confirmation by email, which will contain your package tracking information.
To track your order status on our website, you must sign onto your account.
Please Note: Some special order items may be shipped directly from our vendor. These items include some Tommy Bahama watches, sunglasses, shoes and belts. Special order items will be shipped according to the vendor's preferences (UPS, FedEx, USPS). Automated tracking is not available for special order items at this time.
Shipping cost and insurance are the responsibility of the customer. Island Trader will pay for return shipping in the event of an Island Trader error in the order by a crediting the customer account with the postage stated on the returned package.
All international orders will be shipped via USPS Global Express to ensure package tracking. Shipping costs will be calculated and emailed to the customer email address AFTER the order is placed. Shipping cost are based on USPS Global Express rates for weight and shipping destination.
We ship orders to the United States Territories (including Guam, Puerto Rico, the U.S. Virgin Islands, and APO/FPO addresses) and Canada, and we hope to expand our delivery range to other countries in the near future. Island Trader will consider orders from other countries on an individual basis.
Note On International Order Payment: Please select money order as the payment method when checking out. Due to difficulties confirming the authenticity of international credit card details, Island Trader requires payment via Western Union. Western Union payments can be made at their website: www.westernunion.com Please make payable to Island Treader,naples, Florida, USA. All payments must be received in US Dollars. Any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.
Island Trader makes no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.
You must provide a physical shipping address for all orders.Carriers such as UPS require a street address.
We are happy to make any changes necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Worn and washed product may be returned if damage is due to manufacture defect. Women's swimwear must have all tags and hygienic liner intact. Returns are always free. You can either return your item(s) directly to a Island Trader retail location or follow the simple steps below:
Visit our Online Return Form
For gift returns, please call Guest Services at 1-855-475-2638.
Standard Guest Services hours:
Monday - Friday 6am-6pm, Saturday and Sunday 8am-4pm, PT.
Holiday Guest Services hours:
Monday - Friday 6am-8pm, Saturday and Sunday 6am-6pm, PT.
You will receive a return authorization email which is only valid for 60 days.
You will also receive a prepaid USPS label and further detailed mailing instructions will be sent to you in a separate email from USPS. You may also request that the label be mailed to you.
Please repack the item(s) in the original packaging, with the packing slip inside the package.
Print the USPS label using a laser or laser-quality printer.
Adhere the shipping label to the package with tape or glue, making sure that label does not wrap around the edges of the package. Do not tape over barcodes or where postage and fee information is recorded. Be sure that all edges are secure and that any previous delivery address and barcode is covered.
Take the package to a US Post Office for processing.
Once received, processing of your return and credit may take up to 7 to 10 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping charges.
Island Trader Returns
568 9th Street South, Suite 277
Naples, Florida 34102